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Frequently Asked Questions (FAQ)
Do you have a question for us? Take a look at this page, where we have put together all the questions most frequently asked by donors and users of our website. There are answers about our missions, how we use your donations and the Action contre la Faim recruitment process.
If you can’t find an answer to your question, please contact us!
ABOUT ACTION CONTRE LA FAIM
WHAT DOES PUBLIC UTILITY MEAN ?
Action contre la Faim was declared an organisation of public utility in 1994. The French Council of State recognises associations of public utility through a decree when they fulfil certain conditions. They must serve the public interest, work democratically and manage their finances in a disinterested, stable fashion. With this recognition, the association can access certain advantages, such as the ability to receive gifts and legacies. This public utility declaration also confers legitimacy upon associations, as it means that they are subject to more administrative checks, and the Council of State can remove their status at any time.
WHAT ARE ACTION CONTRE LA FAIM’S MISSIONS ?
Action contre la Faim’s mission is to take concrete action on the ground in the areas of health, food security, water and hygiene, and to bear witness to populations’ experiences via awareness-raising and advocacy campaigns.
We act through emergency operations (to respond to the fundamental needs of the most vulnerable populations) and longer-term, post-crisis programmes.
We currently operate in around 50 countries across 5 continents.
For more information on our missions, go to this page.
WHERE DOES ACTION CONTRE LA FAIM’S FUNDING COME FROM ?
In 2021, 76.4% of Action contre la Faim’s resources came from grants and other institutional
support, 19.4% came from the general public’s donations, and 4.2% came from funding separate
to public donations.
As well as financial resources, Action contre la Faim receives support from its many volunteers, at headquarters and across France thanks to its delegations.
For more information, go to our financial transparency.
HOW DOES ACTION CONTRE LA FAIM MANAGE ANY RESERVES OR SURPLUS ?
Action contre la Faim is an association established in accordance with the French 1901 Law, which means that it cannot make a profit and use it to pay shareholders. However, it can make surplus funds, which strengthen the association’s reserves.
These reserves are essential for an organisation like Action contre la Faim, as they allow us to mobilise funds quickly in the event of an emergency (such as a natural disaster) and to have the funds necessary to cover costs associated with the closure of the structure (staff wages, for example).
These reserves keep the association independent and working efficiently, even if funding from institutional donors or private funding drops. This way, Action contre la Faim can pay for activities that institutional donors do not fund or operations when sudden events occur.
WHAT IS AN EMERGENCY FUND FOR ?
Like any organisation, foundation or business, we have to keep an emergency fund in case a major crisis occurs.
When a humanitarian crisis linked to a natural disaster or armed conflict occurs, we often make a public appeal, but it is this emergency fund that enables us to move significant sums quickly so that we can assist the populations concerned immediately, while we wait for the necessary amounts to be raised. Without this fund, we would not be able to mobilise large sums of money so quickly without endangering the rest of our activities in the countries where we operate. The fund exists so that the organisation can continue to operate while responding to a humanitarian emergency.
Some years ago, this fund contained 40 million euros. As a general rule, NGOs choose to keep an emergency fund that is equal to the cost of a few months of operations. In other words, we keep enough money to cover any expenses necessary to carry on our activity, so that even if public or private funding halts abruptly, we will not be forced to interrupt the humanitarian assistance we provide to vulnerable populations overnight. For our NGO, these reserves represent less than three months of activity.
HOW DID ACTION CONTRE LA FAIM CHOOSE ITS OFFICES AND HOW DOES IT PAY ITS EMPLOYEES ?
The Action contre la Faim Paris headquarters are located at Porte de Clichy, 14/16 Boulevard de Douaumont, in the French capital’s 17th arrondissement. Around 300 employees work there, acting as a link between headquarters and our various field missions while carrying out the activities necessary for the organisation to function properly and to maintain visibility (accounts, communication, human resources, etc.).
Whether they work in the field or at headquarters, our employees – from the head of logistics to the CEO – are all experienced professionals. In some cases, they are prepared to act in dangerous or even critical contexts to provide humanitarian assistance to over 21 million people across 50 countries. The salaries ACF pays are average within the French humanitarian sector. Unlike other sectors, in our NGO, any additional payments – such as profit sharing and performance bonuses – are not allowed.
TAKING PART IN ACTION CONTRE LA FAIM’S ACTIVITIES
I WOULD LIKE TO SUPPORT ACTION CONTRE LA FAIM. HOW CAN I DO THIS?
One-time donation: You can donate online on our website by clicking here or by sending a cheque made out to Action contre la Faim via freepost to:
ACTION CONTRE LA FAIM
LIBRE RÉPONSE 11172
75851 PARIS CEDEX 17
Direct debit: You can also choose to support us regularly via direct debit by clicking here. Direct debit is a simple, efficient way of donating:
- You choose the amount of your donation and how often you would like to make it. Please note that the minimum is €5. You will receive only one tax receipt per year.
- You will have complete control over your direct debit at all times: you can modify its terms (amount, regularity, pause) by contacting our Donor Relations Department by post, telephone on (+34) (0)1 70 84 70 84, or email (srd@actioncontrelafaim.org).
Legacies and donations: You can make a donation or leave a legacy. For more information, click here.
Your point of contact: Leila Bahloul – Head of Legacies, Gifts and Life Insurance
Tel.: (+33) (0)1 70 84 71 49 Email address: lbahloul@actioncontrelafaim.org
Charity events: You can organise a fundraiser during a personal event (birthday or wedding, for example). For more information, contact the Delegations Department by clicking here.
Restaurant vouchers: You can even help us to fight against hunger with your restaurant vouchers. Find out more here: Je dej’ je donne.
Our Foundation: You can support the Action contre la Faim Foundation for Research and Innovation by clicking here.
Part of your donation (75%) to the Action contre la Faim Foundation is deductible from the Solidarity Tax on Wealth (ISF, by its initials in French), up to a maximum of €50,000.
HOW CAN I BE SURE THAT MY DONATION WILL BE USED EFFECTIVELY ?
Action contre la Faim is committed to managing donations transparently and meticulously.
Our association even carries the ‘Don en Confiance’ [Donate with Confidence] label! It is awarded by an organisation that monitors and certifies fundraising associations and foundations. The committee has put together a code of ethics and approves organisations that voluntarily commit to following it and undergoing checks.
You can find more information at www.comitecharte.org
WHERE DOES MY DONATION GO ?
Find more information on this subject here and in our activity report.
HEADQUARTERS AND FIELD RECRUITMENT
I’M STRUGGLING TO UPLOAD MY CV OR COVER LETTER. WHAT SHOULD I DO? WHO SHOULD I CONTACT ?
All potential candidates must send a CV and cover letter to Action contre la Faim to be incorporated into the recruitment process. Word format is best (.doc) and your CV should be kept as concise as possible. If you are unable to upload your CV or cover letter to the Action contre la Faim website, you can also send it to Action contre la Faim via email: recrut@actioncontrelafaim.org
I SENT MY APPLICATION SEVERAL WEEKS AGO, BUT I HAVEN’T HEARD ANYTHING FROM ACTION CONTRE LA FAIM YET. WHAT DOES THAT MEAN ?
Action contre la Faim receives a lot of applications every month. Though we really appreciate your interest in working with us, we unfortunately cannot respond to each application individually. Candidates we would like to invite to interview are usually contacted within three weeks of submitting their application.
HOW LONG DOES ACTION CONTRE LA FAIM’S RECRUITMENT PROCESS TAKE ?
As a rule, the candidate recruitment process takes between 4 and 9 weeks. This duration can vary according to how urgently the post needs to be filled or the number of candidates we are assessing.
PUIS-JE ENVOYER MON CV DIRECTEMENT À UN AMI OU A UNE CONNAISSANCE QUI TRAVAILLE ACTUELLEMENT AVEC ACTION CONTRE LA FAIM - SUR LE TERRAIN OU DANS UN AUTRE SIÈGE D’ACTION CONTRE LA FAIM ?
Dans ce cas, vous pouvez utiliser la boîte mail de recrutement d’Action contre la Faim : recrut@actioncontrelafaim.org pour nous informer de votre erreur.
WHAT ARE THE STEPS IN THE ACTION CONTRE LA FAIM RECRUITMENT PROCESS ?
Our selection process is based on a comparison between your skills and areas of expertise and those required for the position.
If you are not selected during the validation process, your profile does not fulfil the requirements for the post. Depending on the comments you receive on your application, you can apply again if you have fulfilled the conditions required in the short amount of time that has passed between vacancy announcements.
If you are not selected after passing the validation process, Action contre la Faim may contact you at a later date to invite you to rejoin the recruitment process.
I WAS NOT SELECTED FOR A POST, THEN THE POST WAS ADVERTISED AGAIN SHORTLY AFTER. CAN I APPLY AGAIN?
If you think you have acquired enough experience during this period to fulfil the requirements of our international field posts, you can apply again on the website. You will need to enter all your information again.
DONOR AREA
WHAT IS THE DIFFERENCE BETWEEN THE DONOR AREA AND THE MEMBER AREA ?
When you make occasional or regular donations, you can access your donor area, where you can consult your donation history, inform us of any changes to your contact details (postal address, telephone number, email address, etc.) and print out duplicates of your tax receipts.
Meanwhile, you can access your member area only if you are a member of the association who pays the yearly subscription and participates in the association’s activities, such as the general meeting.
HOW DO I CREATE A DONOR AREA ?
If you are an Action contre la Faim donor, you can create your donor area. To do so, simply click on the following link:
https://monespace.actioncontrelafaim.org/ and register by completing the indicated fields without any special characters (replace hyphens and apostrophes with a space).
I DON’T KNOW/CAN’T FIND MY DONOR NUMBER. WHAT SHOULD I DO ?
The donor number is a series of 5–7 figures that appears at the top of your details in letters we send or in the header of our emails. The donor number is located to the left of the code starting with the year and is followed by a letter (e.g. 18F…). It may also be indicated on your bank statement, if you donate via direct debit.
I’M HAVING DIFFICULTIES CREATING MY DONOR AREA.
Any difficulties you encounter when signing up may be down to one of the following reasons:
- You are on the member area page and not the donor area page.
- Your name includes special characters (accents, dashes, apostrophes, etc.) that the software does not recognise. Please remove them or replace them with spaces.
- As you signed up very recently, you have not yet been included in our files. Please wait until you receive your tax receipt or a donation confirmation email before activating your donor area.
- If your surname is double-barrelled or made up of more than one word, please check the last letter you received from us.
- If you are married and registration does not work with one surname, try the other.
- If you have moved, please try the different postcodes of the places where you have lived.
If none of these solutions works, please contact the Donor Relations Department from Monday to Friday, 9 am–1 pm and 2:30–6 pm on (+33) (0)1 70 84 70 84, via email at service.donateurs@actioncontrelafaim.org, or via the contact form.
I’VE FORGOTTEN MY PASSWORD.
Simply click on this link and enter the user number or email address you provided when creating your donor area.
DIRECT DEBIT
I WANT TO CHANGE THE BANK ACCOUNT FOR MY DIRECT DEBIT.
To carry on with your direct debit from your new bank account, please fill in this form and send it to us with your new bank details (your RIB, if you are in France) via email or by post to the following address (freepost):
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
HOW CAN I CHANGE MY DIRECT DEBIT DONATION ?
If you would like to increase the amount of your donation, please log in to your donor area and make this change in the ‘My donations’ section.
For any other changes, please contact us on (+33) (0)1 70 84 70 84 (Monday–Friday, 9 am–6 pm) or through the contact form in your donor area.
HOW REGULAR ARE THE DIRECT DEBIT PAYMENTS? CAN I CHANGE HOW OFTEN I DONATE ?
Direct debits are carried out on the 5th or the 15th of the month. You can change how often you donate (monthly, quarterly, etc.) by getting in touch via the contact form or by telephone on (+33) (0)1 70 84 70 84 in the case of payments straight from your bank.
For payments by card or Paypal, you cannot change the amount or regularity of your donation.
I WOULD LIKE TO STOP OR SUSPEND MY DIRECT DEBIT. WHAT SHOULD I DO ?
We are so grateful for your support, which allows us to keep our activities going. However, we understand that hardships can make these payments difficult. We can therefore propose other ways of helping us.
You can reduce the amount of your direct debit (minimum €5), its frequency (quarterly, yearly, etc.) or suspend it for a while.
If you would like to modify the terms of your direct debit, please contact us on (+33) (0)1 70 84 70 84 (Monday–Friday, 9 am–6 pm) or through the contact form in your donor area.
Please note that you must notify us of any change you want to make to your direct debit at least ten days in advance, so that it can be stopped in time.
Réduction fiscale
WHAT TAX RELIEF CAN I GET BY DONATING TO ACTION CONTRE LA FAIM ?
When you donate, you are entitled to tax relief of 75% of the amount of your donation, up to a maximum of €1000 (for donations made in 2020). If you donate more than €1000, you are entitled to tax relief of 66% of the remaining amount, up to a limit of 20% of your taxable income. Beyond this limit, you can defer the remaining amount for five years and benefit from the tax relief under the same conditions.
For more information, please contact the Donor Relations Department from Monday to Friday, 9 am–1 pm and 2:30–6 pm, on (+33) (0)1 70 84 70 84.
WHERE DO I NEED TO DECLARE MY ACTION CONTRE LA FAIM DONATIONS ON MY TAX DECLARATION ?
On your tax declaration, detail your donations in the box 7UD. If you have donated more than €1000, write €1000 in box 7UD and the rest in box 7UF.
For example, for a donation of €1800:
Box 7UD: €1000
Box 7UF 1800-1000: €800
WHEN WILL I RECEIVE MY TAX RECEIPT ?
For a one-time donation, the tax receipt is sent 8–10 days after the money is received.
If you have set up a direct debit, we will send you the tax receipt corresponding to your donations in the first quarter of the following year.
I HAVE MADE A DONATION (BY CARD, CHEQUE, DIRECT DEBIT, ETC.) TO ACTION CONTRE LA FAIM IN MY OWN NAME ON BEHALF OF SOMEONE ELSE. CAN THIS PERSON GET A TAX RECEIPT IN THEIR NAME ?
The tax receipt can be addressed to this person if they are part of your household in terms of taxes (common tax declaration).
If this is not the case, we unfortunately cannot address the tax receipt to this person, as the tax authority requires us to issue the tax receipt in the name of the person who wrote the cheque or the bank account holder. It will therefore be you who receives the tax receipt.
HOW CAN I GET A DUPLICATE OF MY TAX RECEIPT ?
To request a duplicate, go to the ‘My donations’ section in your donor area.
You can also contact us by telephone from Monday to Friday, 9 am–1 pm and 2:30–6 pm on (+33) (0)1 70 84 70 84, via email at service.donateurs@actioncontrelafaim.org, or by post to:
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
Please let us know how you would like to receive your duplicate receipt (post or email).
I HAVE DONATED TO ACTION CONTRE LA FAIM VIA SOCIAL MEDIA. HOW DO I GET MY TAX RECEIPT ?
If you have donated to Action contre la Faim via a social network (Facebook, Twitter or Instagram), we will need your full details and payment ID to be able to issue a tax receipt.
Please send us this information via this secure form: https://www.actioncontrelafaim.org/don-reseaux-sociaux-demandez-recu-fiscal/
Informations personnelles / Cordonnées personnelles / Gestion de nos échanges
I AM MOVING AND I WOULD LIKE TO NOTIFY YOU OF MY NEW ADDRESS. WHAT SHOULD I DO ?
You can change your details directly in the donor area, in the ‘My personal details’ section, by clicking on the following link: https://dons.actioncontrelafaim.org/donateur/info_perso.php
You can also let us know about your change of address via telephone on (+33) (0)1 70 84 70 84, by email at service.donateurs@actioncontrelafaim.org or by post to the following address (freepost):
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
HOW CAN I REDUCE THE NUMBER OF LETTERS I RECEIVE ?
You can change the frequency with which you receive communication from us and how you receive it. Let us know your preferences online through the contact form, by telephone from Monday to Friday, 9 am–1 pm and 2:30–6 pm, on (+33) (0)1 70 84 70 84, or by post to the following address (freepost):
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
HOW CAN I STAY INFORMED OF YOUR ACTIVITIES WITHOUT RECEIVING ANY PHYSICAL POST ?
To stay informed of our activities without receiving any physical post, you can subscribe to our newsletter on our website by clicking here and entering your email address.
WHAT IS THE CNIL ?
The ‘Commission nationale de l’informatique et des libertés’ (CNIL) is a French independent administrative authority in charge of ensuring that your personal data and privacy are protected. In accordance with French law, any user who enters information that could identify them directly or indirectly on the website can request access to this information and rectify it if necessary by writing to:
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
If you are not an Action contre la Faim donor, please use the code starting with 19P that appears on your correspondence from us.
HOW CAN I MAKE SURE MY DETAILS WON’T BE SHARED WITH OTHER ORGANISATIONS ?
If you are an Action contre la Faim donor and do not want your details to be shared, please contact us by telephone from Monday to Friday, 9 am–6 pm, on (+33) (0)1 70 84 70 84, online through the contact form or by post at the following address (freepost) :
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
FOR ANY OTHER QUESTIONS, DON’T HESITATE TO GET IN TOUCH:
Any questions about your donations? The Donor Relations Department is here to help from Monday to Friday, 9 am–6 pm, on (+33) (0)1 70 84 70 84.
You can also contact us via email at service.donateurs@actioncontrelafaim.org, through the contact form or by post at the following address:
ACTION CONTRE LA FAIM
102 RUE DE PARIS
CS 10007
93558 MONTREUIL CEDEX
For any other questions: the helpline is available on (+33) (0)1 70 84 70 70, 9 am–1 pm and 2–6 pm.
PEER-TO-PEER
WHAT IS A FUNDRAISER PAGE?
This is a web page created by someone in order to support a charity. It includes a personal message explaining their motivation for fundraising for this organisation, a fundraising goal they wish to reach, a description of the beneficiary organisation, photos, a counter indicating the amount raised so far, a list of donations received, and a button to share the page via various social networks.
HOW DO I CREATE MY PAGE ?
You can go here and click on the ‘CREATE MY FUNDRAISER PAGE’ button. You will need to choose a reason for your fundraising (for your birthday, in memory of someone, for overcoming a challenge, etc.).
Then, to register, you can log in using your Facebook account or enter your personal details (name and email address) and create a password.
There will be instructions on how to personalise and share your page.
HOW DO I MANAGE MY FUNDRAISER PAGE ?
Go to your administrator area. You can access it by clicking on ‘Manage my page’ at the bottom of your fundraiser page or by clicking here.
To make your fundraiser a success, follow these simple guidelines:
- Personalise your page with your photo and tell the story behind your fundraiser and your motivation.
- Define a realistic goal, choose the duration of your fundraiser and set an example by making the first donation.
- Start off your fundraiser by asking your family and close friends to support you via email.
- Once you have accumulated your first donations, invite other friends and colleagues to support you by sharing your page on social media, by email and even via text message!
After a few days, share how your fundraiser is going and ask for donations to reach your goal.
- Thank your donors publicly on your fundraiser page or via Facebook.
HOW DO I DEFINE MY GOAL AND THE DURATION OF MY FUNDRAISER?
Go to your administrator area. You can access it by clicking on ‘Manage my page’ at the bottom of your fundraiser page or by clicking here.
ARE DONATIONS MADE ON MY FUNDRAISER PAGE ELIGIBLE FOR TAX RELIEF?
Donations made to a charity on your personal page are similar to those made directly on the charity’s website. They are therefore eligible for tax relief under the same conditions. Donations to Action contre la Faim are eligible for tax relief of 75% of the amount of the donation, up to a maximum of €537 (according to 2017 declaration rules).
If the donation is more than €537, the tax relief becomes 66% for the remaining amount of the donation, up to a limit of 20% of your taxable income.
HOW CAN DONORS RECEIVE THEIR TAX RECEIPT?
Donors will receive their tax receipt by email when their donation is confirmed.
ARE THE TRANSACTIONS SECURE?
The security of donor transactions is extremely important to us, so donations made on personal pages are 100% secure. All bank details are entered directly on our banking partner’s secure site. Action contre la Faim only receives a transaction confirmation, which does not contain the donor’s bank details.
WHAT HAPPENS IF I DON’T REACH MY FUNDRAISING GOAL?
It is not always easy to ask your loved ones for donations, so you might not reach your fundraising goal. Either way, all the money raised will be used to contribute towards the organisation’s missions.
HOW CAN I SHARE MY FUNDRAISING PAGE OR A FRIEND’S?
You can share your page on social media, by email or via text message.
To do so, go to your page or the one you want to share and click on the share buttons (social media, email or text message).
You can also copy and paste the page URL and send it to your loved ones.
HOW DO I CHANGE MY PROFILE PHOTO?
You can do this in the fundraiser ‘back office’. To access it, click on the ‘Manage my page’ button at the bottom of the fundraiser page. Go to the ‘My page’ tab and click on ‘Change profile photo’.
I’VE FORGOTTEN MY PASSWORD
If you are unable to log in to your page, there is a form through which you can recover your password by entering your email address. You will then receive a link via email to set a new password. If you signed up via Facebook, you should use your Facebook login and password.
HOW DO I FIND MY PAGE?
You can log in to your administrator area by clicking on this link. You can also find your page by going here and searching for your name in the search bar.
HOW CAN I THANK MY DONORS?
You will be told who has donated by email every time a donation is confirmed. This way, you can either thank them by email and encourage them to share your page, or make a post on social media and tag them, so that you can reach their circle and gain new supporters!
HOW CAN I DEACTIVATE MY PAGE?
You can deactivate your page in the administrator area, which is accessible through the ‘Manage my page’ button at the bottom of your fundraiser page, or by clicking here. In the top right corner of the page, you will see a red link that says ‘Deactivate page’. Your administrator area will still be active but you will no longer be able to access your fundraiser page.
CAN I HAVE MORE THAN ONE FUNDRAISER PAGE?
Yes, this is possible. In your administrator area, you can select the fundraiser page you would like to modify/consult on a drop-down menu.
HOW DO I ADD PHOTOS TO MY GALLERY?
In your administrator area, go to the ‘My gallery’ tab, then click on ‘Add an image’. Then, select the image files you would like to add to your gallery. You can then add a name and a description for your image. Click on ‘Publish my image’ and it will appear in your gallery, both in your administrator area and on your fundraiser page.
HOW CAN I BRING MY PAGE TO LIFE?
You can add comments to your page (to let your supporters know how the fundraiser is going, for example). To add a comment, you must be connected to your Facebook account.
To make sure your comments and your fundraiser page reach as wide an audience as possible, you can post your comments on Facebook to reach all of your circle.
HOW CAN I FIND OUT WHO MY DONORS ARE SO THAT I CAN THANK THEM?
You can see the list of donors on your fundraiser page, in the ‘Donors’ section, unless the donor wishes to stay anonymous and not appear on the page.
You can see all the donors (even the anonymous ones) in your administrator area. There, you will find the donor’s name, the donation amount and the date on which the donation was confirmed.
HOW CAN I CHANGE MY PASSWORD?
In your administrator area, click on ‘My account’ and enter your new password in the ‘New password’ field. Confirm it by typing it again in the ‘Confirm password’ field.
HOW CAN I CHANGE MY PERSONAL DETAILS?
In your administrator area, click on ‘My account’, and there you will be able to modify your personal details: title, first name, surname, postal address and email address.
DO I GET ANYTHING IN RETURN AS THE CREATOR OF THE FUNDRAISER PAGE?
Creators of fundraiser pages do not receive anything in return. All donations collected are paid to Action contre la Faim.
DATA PROTECTION
Friendraising is a personal fundraiser management application used by charities. Data concerning the person running the fundraiser page and donors belong exclusively to the charity using the application. For more information, please consult our legal notice.
Peer-to-peer
Qu’est-ce qu’une page de collecte ?
C’est une page web créée par une personne pour soutenir une organisation caritative. Elle comprend un message personnel expliquant ses motivations pour collecter des fonds au profit de l’organisation, un objectif de collecte qu’elle souhaite atteindre, une description de l’organisation bénéficiaire, des photos, un compteur indiquant le montant atteint, la liste des dons reçus, ainsi que la possibilité de partager la page sur différents médias sociaux.
Comment créer ma page ?
Vous pouvez vous rendre ici et cliquer sur le bouton « CRÉER MA PAGE DE COLLECTE ». Vous devrez choisir la raison de votre engagement (collecter pour son anniversaire, pour la mémoire d’un proche, pour relever un défi…)
Ensuite pour vous inscrire, vous pourrez vous identifier avec votre compte Facebook ou bien saisir vos coordonnées personnelles (prénom, nom, email) et définir un mot de passe.
Des indications vous guideront ensuite dans la personnalisation et la diffusion de votre page.
Comment administrer ma page de collecte ?
Rendez-vous sur votre espace administrateur. Vous pouvez y accéder en cliquant sur le bouton « Gérer ma page » qui se trouve en bas de votre page de collecte ou en cliquant ici.
Pour faire de votre collecte un succès en terme de générosité, vous devez respecter quelques conseils simples :
- Personnalisez votre page avec votre photo et racontez l’histoire de votre engagement et vos motivations.
- Définissez un objectif réaliste, choisissez la durée de votre collecte et donnez l’exemple en réalisant le premier don.
- Démarrez votre collecte en invitant votre famille et vos amis très proches à vous soutenir par email.
- Après avoir recueilli vos premiers dons, invitez plus largement vos amis et collègues à vous soutenir en partageant votre page sur les réseaux sociaux, par email et même par SMS !
Après quelques jours diffusez un bilan de votre collecte et demandez explicitement des dons pour atteindre votre objectif.
- Remerciez vos donateurs publiquement sur votre page de collecte ou votre mur Facebook.
Comment définir mon objectif et la durée de ma collecte ?
Rendez-vous sur votre espace administrateur. Vous pouvez y accéder en cliquant sur le bouton « Gérer ma page » qui se trouve en bas de votre page de collecte ou en cliquant ici.
Est-ce que les dons effectués sur ma page de collecte donnent droit à une réduction fiscale ?
Les dons effectués au profit de l’organisation caritative sur votre page personnelle sont similaires à ceux effectués directement sur le site de l’organisation. Ils ouvrent donc droit à une déduction fiscale dans les mêmes conditions. Pour les dons effectués envers Action contre la Faim, Chaque don donne droit à une réduction d’impôt égale à 75% du montant du don, dans la limite de 537€ (revenus 2017).
Si vos dons dépassent 537€ la réduction d’impôt passe à 66% du montant du don, dans la limite de 20% de vos revenus imposables.
Comment les donateurs reçoivent-ils leurs reçus fiscaux ?
Les donateurs reçoivent leurs reçus fiscaux par e-mail après la validation de leur don.
Les transactions sont-elles sécurisées ?
La sécurité des transactions effectuées par les donateurs est au cœur de nos préoccupations, et les dons depuis les pages personnelles sont 100% sécurisés. La saisie des coordonnées bancaires s’effectue directement sur le site sécurisé de notre partenaire bancaire. L’organisation ne reçoit qu’une confirmation de transaction, qui ne contient pas les coordonnées bancaires des donateurs.
Que se passe-t-il si mon objectif de collecte n’est pas atteint ?
Il n’est pas toujours facile de demander des dons auprès de ses proches et il est possible que votre objectif de collecte ne soit pas atteint. Dans tous les cas, l’ensemble des dons collectés seront employés par l’organisation pour contribuer à ses missions.
Comment partager ma page de collecte ou celle d’un autre?
Vous pouvez partager votre page sur les réseaux sociaux, par email ou encore par SMS si vous le faites à partir de votre mobile.
Pour se faire, rendez-vous sur votre page ou celle que vous souhaitez partager et cliquez sur les boutons de partage : soit des réseaux sociaux ou celui de l’email ou du SMS.
Vous pouvez également copier/coller l’URL de la page et l’envoyer à vos proches.
Comment modifier ma photo de profil ?
Dans le back-office collecteur. Le bouton d’accès au BO est en bas de page de la page de collecte « gérer ma page ». Allez dans l’onglet « Ma page » et cliquez sur le bouton « Modifier la photo de profil »
Mot de passe perdu ?
Si vous ne parvenez pas à vous connecter à votre page, un formulaire vous propose une procédure de récupération de mot de passe en inscrivant votre adresse email. Vous recevrez par email un lien vous permettant de configurer votre mot de passe. Si vous vous étiez identifiés avec votre compte Facebook, vous devez utiliser votre identifiant et votre mot de passe Facebook.
Comment retrouver ma page ?
Vous pouvez vous connectez à votre espace administrateur en cliquant sur ce lien. Vous pouvez également retrouver votre page en vous rendant ici et en cherchant votre nom dans la barre de recherche.
Comment remercier mes donateurs ?
Vous recevrez par email l’identité d’un donateur lorsque son don sera confirmé. Ainsi, vous pourrez le remercier soit par email en l’incitant à partager votre page à son entourage ou faire une publication sur les réseaux sociaux en taggant votre donateur pour pouvoir dans le même temps toucher son réseau et gagner de nouveaux supporteurs !
Comment désactiver ma page ?
Vous pouvez désactiver votre page depuis votre espace administrateur, accessible en cliquant sur le bouton « Gérer ma page » en bas de votre page de collecte ou en cliquant ici. Vous pourrez voir en haut à droite de votre espace un lien en rouge « Désactiver la page ». Votre espace sera toujours actif mais vous ne pourrez plus accéder à votre page de collecte.
Est-il possible d’avoir plusieurs pages de collecte ?
Oui c’est possible, dans votre espace administrateur vous pouvez sélectionner la page de collecte que vous souhaitez modifier/consulter grâce à un menu déroulant.
Comment ajouter des photos dans ma galerie ?
Depuis votre espace administrateur, allez sur l’onglet « Ma galerie » et cliquez sur « Ajouter une image ». Vous devrez alors sélectionner dans vos fichiers l’image que vous souhaitez ajouter dans votre galerie. Vous pourrez ensuite rajouter un nom et un texte descriptif pour votre image. Cliquez sur « Je publie mon image » et votre image apparaît dans votre galerie sur votre espace administrateur mais aussi sur votre page de collecte.
Comment faire vivre ma page ?
Vous pouvez ajouter des commentaires sur votre page pour par exemple montrer à vos supporteurs la progression de votre collecte. Pour ajouter des commentaires, vous devez être connecté à votre compte Facebook.
Pour optimiser la diffusion de vos commentaires et de votre page de collecte, vous pouvez publier vos commentaires sur Facebook et toucher l’ensemble de votre réseau.
Comment voir l’identité de mes donateurs pour les remercier ?
Vous pouvez tout d’abord voir la liste de vos donateurs sur votre page de collecte dans la partie « Donateurs », sauf si le donateur a demandé à rester anonyme et à ne pas apparaître sur la page.
Vous pouvez voir l’ensemble des donateurs (même anonymes) dans votre espace administrateur dans lequel vous pourrez voir l’identité du donateur, le montant du don ainsi que la date de la validation du don.
Comment modifier mon mot de passe ?
Depuis votre espace administrateur, cliquez sur « Mon compte » et inscrivez votre nouveau mot de passe dans le champ « Nouveau mot de passe ». Confirmez-le en le retapant dans le champ « Confirmer le mot de passe ».
Comment modifier mes informations personnelles ?
Depuis votre espace administrateur, cliquez sur « Mon compte » et vous pourrez modifier vos informations personnelles : Civilité, Nom, Prénom, Adresse postale et Email.
Ais-je le droit à des contreparties en tant que créateur d’une page de collecte ?
Il n’y a pas de contreparties prévues pour le créateur de la page de collecte. Tous les dons collectés sont reversés à Action contre la Faim.
Confidentialité des données
Friendraising est une application de gestion de pages personnelles de collecte utilisée par une association. Les données relatives aux collecteurs et aux donateurs appartiennent exclusivement à l’association utilisatrice. Si vous souhaitez plus d’informations, vous pouvez consulter nos mentions légales.
